Privacy Policy (this page)
Sets out what personal data we collect, why we hold it, how long it stays, and how you ask for a copy, a correction or a deletion of your record.
LEGAL REFERENCE
How We Handle Your Data and Privacy
This page sets out, in plain Pakistani English, what personal data solts games collects when you open an account, how we store it, and the choices you keep...
Plain-English wordingAccount data onlyJazzCash, Easypaisa, SadaPay, RaastA copy on request
Our Policy Posture and Where It Applies
We run solts games for you across the supported regions of Pakistan, and one privacy posture sits over every page of this brand home. Where local law permits, we collect only what an account needs: your name, contact details, date of birth for eligibility checks, and the payment reference returned by JazzCash, Easypaisa, SadaPay or Raast when you move money. Nothing extra
is taken for marketing. If a provincial or federal rule asks us to handle a request differently, the stricter reading wins and we tell you in writing which one we followed. Account records stay while the account is open and for the retention period local rules set after you close it, then we delete or anonymise them. You can ask what we
hold, request a copy, or have a field corrected through the channels listed below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY DESK
Reaching Our Privacy Desk Directly
One team owns privacy questions, and you reach it the same way whatever your device. Write in from the email address registered on your account, or open live chat inside the lobby, and quote your account reference so we can find your file without asking you twice. Urdu and English are both fine.
Team online
Registered Email
Email us from the address linked to your account and we log the request the same working day. Replies land in that inbox, so keep it current if you change providers.
Live Chat Desk
Chat runs inside the lobby while you are signed in, which means we already see your account reference and can answer data questions on the spot without a queue.
Written Request
If you would rather write formally, send the request to our registered office address and we acknowledge it within a working week, then reply in writing with the outcome.
HOW WE PROVE IT
What Backs the Promises on This Page
Promises about data are easy to publish and harder to keep, so we leave the proof in plain sight. Every claim below maps to something you can check yourself: the rails you...
Named Payment Rails
The Pakistani rails named here — JazzCash, Easypaisa, SadaPay and Raast — are the ones we settle through, so any payment reference we hold matches a real transaction you can trace.
Two Working Languages
You can raise a privacy request in Urdu or English and we reply in the same language. Our chat desk covers both through Pakistan daytime hours, seven days a week.
Sign-In Verification
A new device triggers a one-time code before the account opens, and you can end any session from inside your profile if something unfamiliar appears on the list.
Data We Never Ask For
We do not ask for your CNIC number to browse the lobby, and we never request card images or pay slips by chat. Any such message is not from us.
Retention You Can Follow
Account records stay while the account is open, then sit for the period local rules set before deletion. Ask us and we will tell you where your file stands.
Change Log On This Page
When this policy changes we date the edit and summarise what moved in plain words, so you are never reading a silent rewrite of the terms.
SIDE BY SIDE
How This Policy Sits With Our Other Pages
Different pages on solts games answer different questions, and it helps to know which one to open. Below is how this privacy page lines up against the terms you agree to, the...
Account Terms
Sets the ground rules for holding an account with us, from the residency and age points we check to what happens if those rules are broken.
Cookie Notice
Explains the small files this site stores in your browser, which ones keep you signed in, and how you clear them from your device settings whenever you like.
Payment Terms
Describes how transfers through JazzCash, Easypaisa, SadaPay and Raast reach your account balance, plus the reference numbers that appear on your statement and on ours.
Security Page
Details the sign-in checks we run, the session controls you hold, and what to do if a device you do not recognise appears on your list.
Complaints Route
Shows where a data or account complaint goes, the response window we work to, and how an unresolved matter moves to the next stage of escalation.
Contact Directory
Lists every channel we answer on, with Pakistan daytime hours, so you can tell whether chat, email or the help tab inside the lobby will reach us soonest.
What You Will Find on This Policy Page
The layout follows the questions you send us most, in the order they usually arrive. Each block below is a real element on the page: a...
Summary Strip
The first block on the page states in two lines what we collect and what we never ask for, so you can decide whether to keep reading on mobile or desktop.
Jurisdiction Note
A short paragraph names the supported regions where this policy applies and says plainly that the stricter local reading wins in any conflict between rules.
Data Table
One table lists each field we hold, why we hold it, and the retention window attached to it, so you can find your own record type quickly.
Plain Clause List
The clause list keeps the legal wording but pairs each paragraph with a shorter line in everyday English, so nothing depends on a term you have to look up.
Change Log
Every edit to this policy is dated at the bottom, with a one-line description of what moved, so you can tell whether anything affects your account.
Contact Block
The closing block repeats the email, chat and letter routes with Pakistan hours attached, so you never have to hunt through other pages for a channel.
Questions We Get About Your Data
Your account details, contact address, date of birth for eligibility, sign-in history and the payment references we receive when money moves through JazzCash, Easypaisa, SadaPay or Raast.
Yes. Write from your registered email address and we compile the file, then send it to that same inbox once we have confirmed the request is genuinely yours.
Records stay while your account is open. After you close it they sit for the retention period local rules require, then we delete them or strip out the identifying fields.
Only to the payment and messaging partners needed to run your account, and only the fields each one requires. We do not sell personal data or trade it with advertisers.
Sign out when you finish rather than closing the tab, and end the session from your profile if you forget. A new device asks for a one-time code before it opens the lobby.
We date every change at the bottom of the page and send a short summary to your account inbox, so you can check what moved before the new wording takes effect.